Frequently Asked Questions
Everything you need to know about ordering premium Japanese food and groceries from JFC Online Melbourne.
What are your delivery areas within Melbourne?
We currently offer refrigerated delivery services across the Melbourne metropolitan area and select regional suburbs. Please use our postcode checker on the cart page to verify if we deliver to your specific location.
How do you ensure the quality of frozen and chilled products during transit?
All temperature-sensitive items are transported in specialized refrigerated vehicles. We maintain a strict cold chain process from our warehouse to your doorstep to ensure your Japanese groceries arrive fresh and safe.
Is there a minimum order value for home delivery?
Yes, we require a minimum order value of $50. We offer free delivery for orders over $150 within our standard Melbourne delivery zones.
What should I do if an item in my order is damaged or missing?
Please inspect your delivery immediately. If any items are damaged or missing, contact our customer service team within 24 hours of receipt with your order number and photos of the damage to arrange a refund or replacement.
Do you offer wholesale pricing for restaurants and businesses?
JFC Online Melbourne primarily serves retail customers. However, if you are a business looking for bulk supplies, please contact our wholesale division directly via the 'Contact Us' page for corporate account inquiries.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets including Apple Pay and Google Pay for a secure and seamless checkout experience.